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CRM Agent

3 weeks ago

Krishnarajapuram Bengaluru Karnataka, India General Aeronautics Pvt Ltd Full time

**Location**:
Bangalore, India
(On-site)

**Company Overview**:
General Aeronautics Pvt. Ltd. is a leading agri-tech company specializing in the development and deployment of advanced drone-based solutions for precision agriculture. Our mission is to transform farming practices through cutting-edge technology, improving productivity and sustainability across the agricultural ecosystem.

**Job Summary**:
**Key Responsibilities**:

- Address inquiries, complaints, feedback, and requests with professionalism and efficiency.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Coordinate with internal teams (operations, sales, service, etc.) to ensure timely resolution of customer issues.
- Educate customers on drone solutions, service schedules, and after-sales support.
- Follow up with customers to ensure satisfaction and maintain strong long-term relationships.
- Provide translation or support in local languages when needed for operational communication.
- Assist in creating and refining customer service scripts and FAQs.
- Participate in customer feedback analysis to help improve product and service delivery.

**Required Qualifications**:

- Minimum **Bachelor’s degree** in any discipline.
- **1-3 years** of experience in customer service, support, or CRM roles (Agri-tech, telecom, or logistics sectors preferred).
- Excellent verbal and written communication skills in **Telugu, Tamil, Kannada, Hindi, and English**.
- Strong interpersonal and problem-solving skills.
- Proficiency in using CRM platforms and customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- Basic understanding of agriculture, drones, or field operations is an added advantage.

**Key Competencies**:

- Empathy and active listening
- Attention to detail
- Multilingual fluency
- Adaptability and resilience
- Team collaboration
- Tech-savviness

**Why Join Us**:

- Be a part of a cutting-edge agri-tech company transforming Indian agriculture.
- Work with a passionate, mission-driven team.
- Opportunities for growth and professional development.
- Multilingual, inclusive, and dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Work Location: In person