Customer Success Executive

**About Ikarus 3D**:Starting in 2019, Ikarus 3D has come about as one of the most trusted names in the AR, VR, MR, and Web AR service industries. In a short span of three years, we have grown 850% as a team, delivered over 2,27,385 3D models, and expanded to over 17 countries worldwide.

Ikarus 3D creates 3D models that are ready to be configured at any client platform. Our services include making AR and VR-ready 3D assets, Virtual try-on-ready 3D assets, 3D scan clean-ups, and creating amazing and customized 3D avatars for metaverses.

As a company, we call ourselves a championship-winning team, which believes in pushing beyond limits. Our end goal has always been growth. Be it our company, our clients, or our employees, we believe that every entity should be growing at all times; learning and upgrading themselves, and gaining out of being associated with us. We pay special attention to your individual and professional growth as we know that only a strong foundation can hold up a big structure, tall and high..

**Overview - **We are looking for a **Customer Success Specialist **who will be looking at fostering customer relationships. He will be actively engaging with customers right from the time of inspection throughout the entire life cycle of the customer which will include
Guidance, consultancy, meetings, workshops, upsell and renewal.

High level of self motivation, excellent relationship management and ability to communicate with both technical and business stakeholders are must for the role.

**Role and Responsibilities**
- Have deep product knowledge of all product lines. Ability to showcase products and work out solutions for business problems.
- Obtain the project's scope from the Account Executive and discuss it with the Design team.
- Collaborate with the design team managers to maintain prompt and efficient communication with the client.
- Work with internal cross functional teams ( Marketing, Tech, 3D, HR ) to ensure the customers issues are addressed on time.
- Gathering client feedback and making recommendations for 3D design process improvements and enhancements.
- Evaluate the ongoing utilisation of the product, assess the well-being of the account, and analyse potential risks
- Examine current industry and customer trends, and study the competitive environment for providing actionable insights to decision makers to influence strategy and performance.
- Proactively seeking new revenue opportunities by identifying and pursuing upsell and cross-sell opportunities.
- Continuously monitoring and tracking the progress of clients' businesses would be one of the major responsibilities.
- Ability to effectively prioritise and execute the tasks in a fast paced environment.
- Manage overall customer success to ensure high renewal and retention rates.
- Present quarterly reports about the overall performance and health of projects as well as each client individually.

**Competencies**:
❖ **Creativity**: Ability to come up with creative, innovative and out of box ideas to different business problems.

❖ **Communication Skills**:Must have strong communication skills including good listening, speaking, and writing skills. You must also communicate properly to express ideas without hesitation, understand company requirements and carry a conversation charismatically without being informal.

❖ **Attention to detail**: Ability to maintain high accuracy and thoroughness when executing tasks and have eye on every minute detail of the project.

❖ **Time Management**:Effective time management skills and the ability to meet deadlines. Should have the ability to prioritise and manage multiple customer interactions efficiently.

❖ **Organisational skills**: Ability to use given resources efficiently and effectively, and manage multiple tasks simultaneously. Should have commitment to ethical work practices, including honesty, reliability, and a strong work ethic.

❖ **Enthusiasm**:Exhibits passion and excitement over work. Has a can-do attitude.

**Educational Qualifications**:Bachelors/Masters degree in any discipline.

**Location **:Third Floor, Plot no. D-141, Phase 7B, Industrial Area, S.A.S Nagar, Mohali,
160055.

**Note - This would be an onsite role.**

**Perks**:
1.Fly high Programme: Where you will be able to book a session with our inhouse Clinical
Psychologist.
2. Performance-based appreciation and rewards
3. Free pantry services
4. 5-day work week

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Joining bonus
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you open to relocate to Mohali/Chandigarh?