New Requirement of Client Services Executive

3 days ago

Chandigarh, India Cogniter Technologies Full time

**Skills**:

- **Job Title**: Client Relationship & IT Support Specialist***:**Location**: Chandigarh, India***:Job Type**: Full-Time

**Position Overview**:**We are seeking a**Client Relationship & IT Support Specialist** who thrives at the intersection of technology and customer experience. In this hybrid role, you’ll serve as the primary point of contact for clients—offering exceptional IT support while building lasting relationships. Your mission is to understand client challenges, resolve technical issues efficiently, and ensure smooth delivery of IT solutions tailored to their needs.**: If you're passionate about problem-solving, customer engagement, and technology, this role offers the perfect blend.

**Key Responsibilities**:**Client Relationship Management**:

- Develop and maintain **strong client relationships**, ensuring high levels of satisfaction and trust.
- Understand client business needs and **recommend tailored IT solutions** that drive success.
- Proactively identify and mitigate IT-related risks (e.g., security vulnerabilities, outdated systems).

**️**IT Support & Troubleshooting**:

- Act as the **primary contact** for all client-facing IT support requests and issues.
- Collaborate with internal IT teams and third-party vendors to resolve escalated issues.

**Account & Service Management**:***:

- Manage client IT portfolios**:software renewals, hardware upgrades, cloud solutions**, and more.
- Track performance metrics and suggest improvements (e.g., system upgrades, cloud migration).
- Maintain **accurate records** in CRM tools for service tickets, hardware/software inventory, and account interactions.

**IT Product Knowledge & Strategy**:

- Stay up to date with the company’s hardware, software, and **cloud-based offerings**.
- Provide **informed recommendations** to clients based on business trends and emerging technologies.
- Offer insights to clients on **cybersecurity, automation, and infrastructure enhancement**.

**Cross-Functional Collaboration**:

- Work closely with **sales, marketing, and technical teams** to align solutions with client needs.
- Deliver client feedback to internal teams to support **continuous improvement** in products and services.

**Required Skills & Qualifications**:

- 1-3 years of experience in IT support, client success, or a similar customer-facing technical role.
- Strong knowledge of **IT infrastructure, cloud technologies, cybersecurity**, and enterprise software.
- Excellent **written and verbal communication** skills.
- Ability to **troubleshoot technical issues** and manage multiple client accounts efficiently.
- Experience using **CRM tools, service management software,** and documentation systems.
- Strong **organizational and multitasking** abilities with a proactive mindset.

**Why Join Us?***:** Be part of a**client-centric, tech-driven** team that’s redefining IT service and support.**:Work on **meaningful client engagements**, offering innovative solutions and measurable impact.
Collaborate with experienced professionals in an environment that values **growth, curiosity, and innovation**.
Opportunity to **evolve into a client success or account management leadership role**.

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