Back Office Service Desk Agent

2 weeks ago


Mumbai, India NSC Global Full time

Overview:
**Job description**:

- Serves as a bridge between the operations team and the field technicians
- Keeps the tickets updated in accordance with the protocols based on the field engineer’s feedback
- Receives and handles minor escalations via escalation platform in written form
- Helps with the field logistics in France
- assigns tickets for next day to optimize the field engineer’s workload
- Works with greater independence, possesses knowledge to solve problems
- Shares knowledge with colleagues

Qualifications:
**Skill description**:

- 0-1 year(s) experience in Service Desk
- Understanding of IT - Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook)
- Strong customer
- and result-orientation
- Understanding and handling administrative tasks
- Ability to prioritize and meet deadlines
- Strong attention to detail
- Good interpersonal and communication skills (verbal and written)

**Language knowledge**:

- Upper intermediate/Advance English


  • Service Desk Agent

    2 days ago


    Mumbai, India LRI Invest S.A. Full time

    IT Service Desk Agent (JML Team) Location: India **About Apex**: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex...


  • Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent Location: India About Apex: The Apex Group is a global financial services provider with 4,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex...


  • Mumbai, Maharashtra, India Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • IT Service Desk Agent

    2 weeks ago


    Mumbai, Maharashtra, India LRI Invest Full time

    Description IT Service Desk Agent(24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote...

  • Front Desk Agent

    2 weeks ago


    Navi Mumbai, Maharashtra, India Aryaa International Alliance Pvt. Ltd. Full time

    Greetings from Aryaa International, We are urgently hiring for a reputed Hotel in Navi Mumbai, **Job Location - Turbhe** **Designation - Front Desk Agent** **Experience - 2 to 3yrs, in HOTEL INDUSTRY** - Ms. Smriti Ms Mrunmayee Regards, Rucha , Aryaa International **Salary**: ₹13,000.00 - ₹16,000.00 per month Schedule: - Day shift - Morning...

  • Service Desk

    2 days ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...


  • Mumbai, India Management Service Full time

    We need Back office staff for communicating with the Customers and Engineers and maintaining recordsRequirements-1)Must know Excel and Word2)Language-English, Marathi & Hindi (should be able to speak in English)3)Must know how to operate a ComputerJob description-Replying to emails, updating Tracker(Excel sheet), follow-up from customers, communicating with...

  • Back Office Executive

    2 weeks ago


    Mumbai, India Clique Exports Full time

    Position Vacant Back Office Assisant Organization Name CLIQUE EXPORTS PVT LTD Company Profile (Industry, Size, Products/Services, Standing in India/ World etc.) Back Office Assistant Job Description / Responsibilities and ability to work independently. Good typing speed, willing to learn new things. Maintain and Update Employee Attendance Sheet and...

  • Service Desk Lead

    3 weeks ago


    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Front Desk

    2 weeks ago


    Mumbai, Maharashtra, India New Delux Logistics Pvt Ltd Full time

    **Key Responsibilities -Front Desk & Back End Support** Maintaining Administrative requirement & HR Support Manage front desk operations, ensuring seamless visitor and client experience. Maintain administrative records, files, and databases. Manage printing services (letterheads, envelopes, visiting cards, etc.). Order stationery, pantry items, and...