Cash Teller and Branch Operations Supervisor

The Cash & Trade Proc Intmd Analyst is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team.
- Execution of LCY transactions such as - cash deposits/ cash withdrawals, TIDE liquidation, in house cheque transfers, draft issuances & cancellations, account maintenances such as address change, cheque book & deposit slip issuance, PAN updation & stop payments.
- Handling Foreign exchange transactions-acceptance & sale & purchase of FCY (Cash & TC)
- Managing Cash within allotted limits.
- Cash balancing at end of day which includes the preparation of the teller blotter sheet, MIS & preparation of reports like A2, Form 60, Stop payment, Heavy cash, MIFT, Address change.
- Handling secured stationary such as LCY DD/DAO’s, FCY DD’s, Secure Form.
- Understanding of Counterfeit notes along with regulatory requirement, Heavy Cash Guidelines
- Filing of regulatorily sensitive Cross Border transfers.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
- Involvement in various projects related to process, people, cost etc
- Representing the bank in all legal related matters and regulatory hearings.
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
- Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Daily Internal account monitoring to avoid any exceptions.
- Managing of vendors engaged in various levels of processing
- Ensure and imbibe the right-first-time culture

**Responsibilities**:

- Create customized transaction services reports based on data analysis
- Monitor and research errors to ensure adherence to audit and control policies
- Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
- Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
- Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives
- Assist with providing informal guidance or on-the-job-training to new team members as required

**Qualifications**:

- 2-5 years of experience in a related role within trade / cash operations management
- Effective verbal and written skills
- Effective communication and analytical skills
- Effective relationship management skills
- Expert level proficiency in Windows, MS Project, and MS Office Suite

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Job Description: Cash/Teller Officer -**
- Execution of LCY transactions such as - cash deposits/ cash withdrawals, TIDE liquidation, in house cheque transfers, draft issuances & cancellations, account maintenances such as address change, cheque book & deposit slip issuance, PAN updation & stop payments.
- Handling Foreign exchange transactions-acceptance & sale & purchase of FCY (Cash & TC)
- Managing Cash within allotted limits.
- Cash balancing at end of day which includes the preparation of the teller blotter sheet, MIS & preparation of reports like A2, Form 60, Stop payment, Heavy cash, MIFT, Address change.
- Handling secured stationary such as LCY DD/DAO’s, FCY DD’s, Secure Form.
- Understanding of Counterfeit notes along with regulatory requirement, Heavy Cash Guidelines
- Filing of regulatorily sensitive Cross Border transfers.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
- Involvement in various projects related to process, people, cost etc
- Representing the bank in all legal related matters and regulatory hearings.
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policie