Senior Branch Manager

3 weeks ago

Patna Ranchi Kolkata, India Star Union Dai Ichi Life Insurance Sud Life Full time

Job Description

Key Responsibilities:

Business Development & Sales:

- Drive revenue and profitability through branch-based sales and cross-selling of products.
- Develop and execute branch-level business plans.
- Identify local market opportunities and build strategic partnerships.

Operations & Compliance:

- Ensure smooth functioning of daily branch operations in accordance with company policies and regulatory guidelines.
- Monitor risk, audit, and compliance processes; implement corrective actions when necessary.
- Oversee cash management, branch safety, and administrative procedures.

Team Leadership & Performance:

- Lead, mentor, and manage a team of relationship managers, sales officers, and operations staff.
- Set performance goals, monitor achievements, and implement training or corrective plans.
- Foster a customer-first culture and ensure high employee engagement.

Customer Experience:

- Resolve high-level customer escalations and queries with prompt and effective solutions.
- Build and maintain long-term relationships with key customers.
- Ensure a high Net Promoter Score (NPS) and overall customer satisfaction.

Qualifications:

- Bachelor's degree in Business Administration, Finance, Marketing, or related field (Master's or MBA preferred).
- 712 years of experience in branch banking, financial services, or retail operations, with at least 35 years in a managerial role.

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