Customer Care Executive

2 weeks ago

Kolkata, India DS Creatives Full time

**Responsibilities**:

- Respond to customer inquiries and provide accurate and timely information regarding products, orders, shipping, returns, and other related matters.
- Assist customers in navigating our website, locating products, and placing orders.
- Resolve customer complaints, issues, and concerns by investigating the problem, identifying solutions, and ensuring a satisfactory resolution.
- Process returns, refunds, and exchanges in compliance with company policies and procedures.
- Collaborate with other team members to escalate complex or unresolved customer issues for further investigation and resolution.
- Maintain a high level of professionalism and empathy while interacting with customers, ensuring a positive customer experience.
- Provide product recommendations and assist customers with product selection based on their needs and preferences.
- Keep accurate records of customer interactions, transactions, and inquiries using our CRM system.
- Stay up to date with product knowledge, promotions, and company policies to provide accurate information to customers.
- Assist in identifying areas for process improvement and participate in implementing solutions to enhance the customer care experience.

**Requirements**:

- Proven work experience as a Customer Care Executive or similar customer-facing role in an e-commerce environment.
- Excellent verbal skills in English, Hindi, and Bengali.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient with excellent active listening skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Familiarity with e-commerce platforms and CRM systems is preferred.
- Strong computer skills and proficiency in using customer support tools and software.
- Ability to work collaboratively as part of a team.
- Flexibility to work in shifts, including weekends and holidays, as per business requirements.

Join our dynamic team and contribute to our commitment to delivering exceptional customer service

**Time**: 10 am - 7 pm (Mon - Fri), 10 am - 2 pm (Sat)

**Address**: 11/1 Kathore Road, PO - Badu, PS - Barasat, Kolkata - 700128 (4Km from Madhyamgram / 4Km from Barasat)

**Job Types**: Full-time, Walk-In

**Salary**: ₹8,000.00 - ₹14,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Bengali (preferred)

Work Location: One location

**Speak with the employer**
+91 9143152229

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