Bpo Call Centre Agent

1 week ago


Patiala, India Friends Consultancy Full time

Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Fixed shift
- Night shift
- US shift

Ability to commute/relocate:

- Patiala, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9876939217


  • Call Centre Executive

    2 weeks ago


    Patiala, India GSA Industries Full time

    We are seeking a Call Centre Executive to join our reputable organization. In this role, your primary responsibility will be to attentively listen to customer complaints and efficiently relay them to the respective department for prompt resolution. **Requirements**: - Graduation Required (Any) - Night Shift only - Proficient in Punjabi Language - 8 hours...

  • Call Centre Executive

    2 weeks ago


    Patiala, India GSA Industries Full time

    We are seeking a Call Centre Executive to join our reputable organization. In this role, your primary responsibility will be to attentively listen to customer complaints and efficiently relay them to the respective department for prompt resolution. **Requirements**: - Morning Shift/ General Shift - Proficient in Punjabi Language - Salary Range - 11,000/ to...


  • Patiala, India Kreez Consulting Full time

    We are hirng freshers for **Call Center executive/Process associate / Call Center Agent **in **Chandigarh/Panchkula/Mohali Location.** **Responsibilities**: - Answer incoming customer phone calls and take appropriate action for each call - Maintain customer satisfaction ratings based on explicit criteria set forth by the company - Attend mandatory training...


  • Patiala, India SV Placement Solutions Full time

    JOB PROFILE: - INTERNATIONAL BPO TELECALLER JOB LOCATION: - PATIALA, PUNJAB EXPERIENCE: - 0-1 YEARS SALARY: - 15K TO 20K SKILLS: - 1.GOOD COMMUNICATION SKILLS IN ENGLISH. 2. HANDLES CALLS EASILY. **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Paid sick time Schedule: - Day shift - Morning shift -...

  • Pharmacist

    1 week ago


    Patiala, India EEPIC Management Full time

    Profile: Pharmacist - * * - Job description - * * - We require a pharmacist for Patiala location. Basic JD & Requirements are as follows - Should hold a B.Pharm Degree with Registration Certificate. - WFH Role. Monthly twice visits in the field & Clinic will be required. - JD - Will need to assist the doctors team in doing consultations. Will have to take...

  • Admission Counsellor

    2 weeks ago


    Patiala, India Candor Institute of Distance Education - LPU Distance Education Full time

    **Job Summary** Counsellor or Academic Counsellor is responsible for Training, Sales, Marketing and front office activities at the Candor Institute of Distance Education **Profile**: - Good knowledge of Distance Education programme by Universities. - Should have a Good command over English & Local Language, Possessing persuasive skills, pleasant personality...


  • Patiala, India Candor Institute of Distance Education - LPU Distance Education Full time

    **Job Summary** Counsellor or Academic Counsellor is responsible for Training, Sales, Marketing and front office activities at the Candor Institute of Distance Education **Profile**: - Good knowledge of Distance Education programme by Universities. - Should have a Good command over English & Local Language, Possessing persuasive skills, pleasant personality...


  • Patiala, India Health2 bit Full time

    JOB Description - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing...

  • Admission Officer

    2 weeks ago


    Patiala, India AGRI EDUCATION CONSULTANTS AUSTRALIA Full time

    Job Detail: Agri Education Consultants is an Australian company and is looking for an ADMISSION OFFICER & INTERNATIONAL COUNSELLOR for the International Admission Centre ( Indian Head Office) at Patiala, Punjab, India. This is a full-time permanent position for long-term employees. prerequisite: **Punctual, Honest, Responsible, Trustworthy, Team Work,...

  • Marketing Executive

    19 hours ago


    Patiala, India Star Medicity Super specialty Hospital & Trauma Centre Full time

    **Job description** **Qualifications**: - Degree: Any degree - Experience: 0-3 years of experience **Responsibilities**: - Responsible for visiting doctors, labs and hospitals etc. on a daily basis. - Able to increase walk-ins to the hospital. - Build positive and professional relations with doctors and chemist etc. - Constant analysis of new market...