Building Operations, Soft Services

JLL supports the Whole You, personally and professionally.

**Job Description**:
DUTIES & RESPONSIBILITIES
Tracking of Facility Operating Expenses
Processing of all invoices for payment
Tracking, verifying and filing all JLL and Facility related invoices
Client billing / invoicing and follow up payments by clients.
Monitoring of Housekeeping related activities
Vendor management
Arrangement of all consumables and supplies for Client / VIP visits
Interfacing with the pest control for carrying out the pest control activities at the facility.
Preparing the Daily/Weekly and Monthly reports
Taking facility rounds and find out snags and logging complaint with the Help Desk. Follow up and close the complaint logged.
Effectively manage Facility team to ensure an on time deliverable system.
Ensure the Housekeeping Team is managed efficiently according to the established concept statements and adhere to company’s Policies and Procedures
Ensure the level of service standards and cleanliness of the property, particularly the Gym Room, Canteen and Conference Area, meet the set standard of the company
Work closely with Help Desk, Reception, Catering, Facilities and Amenities and Property Operation Teams
Ensure that all Housekeeping OS&E and FF&E items are properly inventoried and monitored.
Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
Effectively manage Facility team to ensure an on time deliverable system.
Routinely Inspect all services to ensure performance measures are being maintained
Provide assistance to AFM/FM in all administrative functions and Facility services and any other administrative functions deemed by Client
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
Inspect the turn out and attendance of the staff and sign the shift register
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Ensure that the food vendor are maintaining highest standards of hygiene in the services area
Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
Communicate to the FM all incidents issues and pending problems
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
Prepare weekly shift rosters along with the housekeeping manager

REPORTING
Preparation and submission of weekly FM Meeting Minutes
Preparation and submission of FM template report to the client and other reports as required
Preparation and submission of Monthly management report and Daily reports
Preparation and submission Facility related consumables, Consumption report.
Preparation and submission of SLA report.

Vendor Management
Managing and Monitoring Vendor services and ensure adherence to SLA’s
Conduct vendor meetings on a monthly basis and review performance.
Processing of Vendor invoices
KEY PERFORMANCE
MEASURES
Reports on time
Accurate billing and invoicing
Zero stock out situations
Maintain high standards of Housekeeping of the Facility

Employee specification
Graduation and diploma in hotel management
Minimum three years’ experience in hotel industry or Corporate industry
proficiency in computer skills

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innova