Counselor

1 week ago

Nagpur, India UPGRAD Full time

**Role**: Drive revenue and customer satisfaction through world class consultation and counselling

**What will you be doing?**
- Being a mentor and guide, who potential learners can look up to for career advice.
- Counselling potential learners, helping them plan their career path and making them understand how upGrad can catalyze their career.
- Carrying weekly enrollment/ revenue and collection target.
- Establishing the uniqueness and effectiveness of upGrad’s model of online learning.
- Owning the complete sales closing life cycle for leads assigned to you. This includes, making phone calls, product demonstration, sales closing, and post sales relationship management.
- Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the marketing team on lead quality

**What are we looking for?**
- Individual with outstanding communication (written and verbal) and interpersonal skills.
- Experience in international sales (EdTech sales would be an advantage).
- Individuals who are able to understand the culture of APAC (Asia Pacific) countries and understand the buying capacity of students from these countries.
- Rockstar sales performers with proven track records.
- Great listeners, and trustworthy individuals who can bond with our potential learners. Individuals with ability to approach any situation with patience and very strong empathy
- Individuals who take a disciplined approach towards building funnel, tracking feedback, prioritising tasks and overachieving targets and deadlines.
- Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
- Passion to deliver the highest levels of customer service at all times.
- Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

**What are your deliverables / KPI’s?**
- Minimum of 100 dials per day.
- 1.5 hours of talk time on an average per day.
- 2 test takers on an average per day.
- Weekly revenue targets to be met and over achieved.

"ONLY FEMALE CANDIDATES CAN APPLY"

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Somalwada, Wardha Road, Nagpur - 440025, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Academic counseling: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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