Counselor

5 days ago

Nagpur, India UPGRAD Full time

**Role**: Drive revenue and customer satisfaction through world class consultation and counselling **What will you be doing?** - Being a mentor and guide, who potential learners can look up to for career advice. - Counselling potential learners, helping them plan their career path and making them understand how upGrad can catalyze their career. - Carrying weekly enrollment/ revenue and collection target. - Establishing the uniqueness and effectiveness of upGrad’s model of online learning. - Owning the complete sales closing life cycle for leads assigned to you. This includes, making phone calls, product demonstration, sales closing, and post sales relationship management. - Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the marketing team on lead quality **What are we looking for?** - Individual with outstanding communication (written and verbal) and interpersonal skills. - Experience in international sales (EdTech sales would be an advantage). - Individuals who are able to understand the culture of APAC (Asia Pacific) countries and understand the buying capacity of students from these countries. - Rockstar sales performers with proven track records. - Great listeners, and trustworthy individuals who can bond with our potential learners. Individuals with ability to approach any situation with patience and very strong empathy - Individuals who take a disciplined approach towards building funnel, tracking feedback, prioritising tasks and overachieving targets and deadlines. - Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets. - Passion to deliver the highest levels of customer service at all times. - Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable. **What are your deliverables / KPI’s?** - Minimum of 100 dials per day. - 1.5 hours of talk time on an average per day. - 2 test takers on an average per day. - Weekly revenue targets to be met and over achieved. "ONLY FEMALE CANDIDATES CAN APPLY" **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus - Quarterly bonus - Yearly bonus Ability to commute/relocate: - Somalwada, Wardha Road, Nagpur - 440025, Maharashtra: Reliably commute or planning to relocate before starting work (preferred) **Education**: - Bachelor's (preferred) **Experience**: - Academic counseling: 1 year (preferred) **Language**: - English (required) **Speak with the employer** +91-XXXXXXXXXX

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