Customer Success Associate

2 weeks ago

Pune, India Sekel Technologies Pvt Ltd Full time

**Customer success Associate-Sekel Technologies Pvt Ltd**

**Roles and Responsibilities**:

- **Build strong, long-term relationships with customers by staying in**

**constant communication and efficiently resolving issues with alternate**

**solutions tailored to individual needs**
- **Serve as a product, company and industry ambassador, keen on**

**educating prospects and customers on the capabilities of**

**product/features.**
- **Conduct weekly, quarterly and annual customer success reports to**

**ensure customers optimize our product/service, issues are resolved**

**proactively and customer goals are met.**
- **Evaluate risk management for each customer and proactively evade**

**dissatisfaction or lost business and ultimately drive retention**

**throughout the customer life cycle.**
- **Identify and prioritize product updates that reflect customer requests,**

**industry, market and competitor trends and report to key**

**stakeholders.**
- **Provide insight and relay the voice of customers with internal teams,**

**including Sales, Marketing, Product, Technical Support, Operations,**

**Finance and Engineering.**

**Qualification and Skill Requirement**:

- **Bachelor’s Degree or equivalent experience in Customer Success,**

**Customer Support, Sales, Business Development or Account**

**Management or related field.**
- **1-2 years in Customer Success, Consulting, Business Development,**

**Sales or related fields.**
- **Proven experience building strong customer relationships and**

**efficiently communicating internal and external voices.**
- **Excellent written, verbal, presentation and phone communication**

**skills, with the ability to adapt conversations for technical and non-**

**technical audiences.**
- **Ability to travel as needed.**

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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