Sps Associate

20 hours ago

Hyderabad Telangana, India ADCI HYD 16 SEZ Full time

Speak, write, and read fluently in English

**Designation**: Selling Partner (SP) Support Associate, SPS (Level 3)
DESCRIPTION
**Key Responsibilities**:
1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates Enthusiasm for learning and commitment to continuous improvement
Basic Qualification
1. College Graduate
2. Fluent in Englishlanguage1 (basis requirement) with written and verbal communication skills
3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
4. Typing skills of 30 words per minute with an accuracy of 93%
Preferred Qualifications
1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
2. Business acumen in areas of e-commerce and retail is advantageous.
VCC Specific - Telangana
**1. Requirement of high-speed internet**:

- Requirement in VCC/ IH IND region - with minimum 25Mbps speed
2. Employees are required to work from a dedicated area within the home (the work space).
3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner
4. Should have internet and power back up in case of connectivity/power outages.
a. Basic Qualification Requirement - High School Graduates with at least 3 years of BPO experience or College graduate with 1 year of BPO experience.
b. Following are the additional requirements added in job descriptions for role expectations in IND.
**o Shifts**: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
**o Weekly Off**: Rotational two
- consecutive day off (it is a 5-day working week with 2 consecutive days off)
- During the first four months (Training & Transition) no unplanned leaves are allowed.
Key job responsibilities
- Handle queries from sellers across the world in their time zone
- Follow available guidelines while handling contacts to ensure seller experience

A day in the life
- Ensure Tools and resources are working before handling a contact
- Follow guidelines while responding to seller queries
- Highlight issues through available mechanisms
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

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