Customer Support Executive

2 weeks ago

Noida, India Webbee eSolutions Pvt Ltd. Full time

_**Job Description - Customer Support Executive**_
- Maintains & organize customer interaction records by updating account information and using internal tools & technologies.
- Follow WebBee's standard communication procedures, guidelines, and policies
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and escalate the queries to CSM for further follow-ups.

**Requirements -**
- Experience - 1 years minimum experience in IT / Internet Industry is a plus
- Excellent communication skills both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with US/UK geography & SaaS is a plus. ( Opption)

**Benefits -**
- 5 days working
- Medical Insurance
- Near to Noida Electronic City Metro Station ( 5 min walk)
- Food/Tea benefits

**Job Types**: Full-time, Permanent

**Salary**: ₹10,333.64 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Customer service: 1 year (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (preferred)

**Speak with the employer**
+91 9205188841

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