Salesforce Health Cloud Is Architect

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**Salesforce Health Cloud IS Architect**

**What you will do**

Let’s do this. Let’s change the world. In this vital role you will responsible for developing and maintaining the overall IT architecture of the organization. This role involves defining the architecture vision, creating roadmaps, and ensuring that IT strategies align with business goals. You will be working closely with collaborators to understand requirements, develop architectural blueprints, and ensure that solutions are scalable, secure, and aligned with enterprise standards. Architects will be involved in defining the enterprise architecture strategy, guiding technology decisions, and ensuring that all IT projects adhere to established architectural principles.

**Roles & Responsibilities**:

- Develop and maintain the enterprise architecture vision and strategy, ensuring alignment with business objectives
- Create and maintain architectural roadmaps that guide the evolution of IT systems and capabilities
- Establish and enforce architectural standards, policies, and governance frameworks
- Evaluate emerging technologies and assess their potential impact on the enterprise/domain/solution architecture
- Identify and mitigate architectural risks, ensuring that IT systems are scalable, secure, and resilient
- Maintain comprehensive documentation of the architecture, including principles, standards, and models
- Drive continuous improvement in the architecture by finding opportunities for innovation and efficiency
- Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs
- Evaluate and recommend technologies and tools that best fit the solution requirements
- Ensure seamless integration between systems and platforms, both within the organization and with external partners
- Design systems that can scale to meet growing business needs and performance demands
- Develop and maintain logical, physical, and conceptual data models to support business needs
- Establish and enforce data standards, governance policies, and best practices
- Design and manage metadata structures to enhance information retrieval and usability
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
- Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
- Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
- Negotiate solutions to complex problems with both the product teams and third-party service providers
- Build relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project

**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients.

**Basic Qualifications**:

- Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience.
- Experience with SFDC Service Cloud/ Health Cloud in a call center environment
- Strong architectural design and modeling skills
- Extensive knowledge of enterprise architecture frameworks and methodologies
- Experience with system integration, IT infrastructure
- Experience directing solution design, business processes redesign and aligning business requirements to technical solutions in a regulated environment
- Experience working in agile methodology, including Product Teams and Product Development models
- Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources
- Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud.
- Demonstrable ability to analyze, design, and optimize business processes via technology and integration, i