Field Service Eng
4 days ago
**Job Overview**:
- A person who will be responsible for managing new projects, service and maintenance management, Handling of site visits, telephonic support and ticket management, customer relations, quality checks, and feedback management.
**Roles & Responsibilities**
- Leads on-site service activities, including installations, commissioning, complex repairs, and AMC execution.
- Acts as a key link between customer support and field technicians.
**Requirement Skills**
- Conduct site assessments, installations, and commissioning for customer projects.
- Handle AMC maintenance schedules, complex repairs, and system troubleshooting on-site.
- Manage customer training during handovers and ensure systems are fully operational.
- Prepare service reports, including site observations and recommendations.
- Collaborate with service managers on performance tracking and resource planning.
- Provide feedback for process improvements and SOP revisions.
- Assist in customer feedback analysis and participate in service quality reviews.
Pay: ₹21,000.00 - ₹26,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
Schedule:
- Fixed shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- project and service management: 2 years (preferred)
Willingness to travel:
- 75% (preferred)
Work Location: In person
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