Field Service Eng

2 days ago


Ahmedabad Gujarat, India Multitech Control Systems Full time

**Job Overview**:

- A person who will be responsible for managing new projects, service and maintenance management, Handling of site visits, telephonic support and ticket management, customer relations, quality checks, and feedback management.

**Roles & Responsibilities**
- Leads on-site service activities, including installations, commissioning, complex repairs, and AMC execution.
- Acts as a key link between customer support and field technicians.

**Requirement Skills**
- Conduct site assessments, installations, and commissioning for customer projects.
- Handle AMC maintenance schedules, complex repairs, and system troubleshooting on-site.
- Manage customer training during handovers and ensure systems are fully operational.
- Prepare service reports, including site observations and recommendations.
- Collaborate with service managers on performance tracking and resource planning.
- Provide feedback for process improvements and SOP revisions.
- Assist in customer feedback analysis and participate in service quality reviews.

Pay: ₹21,000.00 - ₹26,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- project and service management: 2 years (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person


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