Support Intern New

6 hours ago

Bengaluru Karnataka, India Observe.AI Full time

**About Us**:
***

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

**The Opportunity**:
**What You Will Do as a Technical Support Intern**:

- Monitor the network and create proactive tickets for alerts seen
- Perform basic troubleshooting on these issues and escalate wherever needed
- Proactively identify, diagnose, analyse, and troubleshoot the issues on the Observe.AI platform.
- Research alternative solutions or workarounds.
- Appropriately escalate issues internally and own it end to end till resolution.
- Document the issues, solutions and help contribute to the knowledge base by recording internal and customer-facing videos i.e., help write SOPs, service notes, and troubleshooting documents.
- Learn new features, and technologies and become an SME of the platform

**Who you are**:

- Bachelor’s degree required with major in a technical field preferred (e.g., Engineering.); or advanced degree a plus.
- 0 or 1 year of experience
- Immediate joiner
- Good technical background
- Should be willing to work in shifts, if needed (EMEA and US)
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills in English.

**Our Commitment to Inclusion and Belonging**

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalised or underrepresented groups are strongly encouraged to apply.

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