Social Media Escalation

1 week ago


Bengaluru, India N-tek Consulting Pvt ltd Full time

**Roles & responsibilities**
- Reviewing social media posts and responding within the agreed first response timeline.
- Monitoring customers' engagement and feedback on every post.
- Creating/personalising written pieces that are sharp, memorable, and effective at prompting customers to take action.
- Optimising content for different platforms.
- Collaborating with various teams to resolve queries/concerns and to contain viral posts
- Monitoring social media metrics.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person


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