Customer Service Representative

5 days ago


Kochi, India Chris Johnson Business IT Solutions Full time

**Roles & Responsibilities**:

- Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
- Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
- Follows up with customer via telephone following initial contact.
- Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
- Continued product education to better service customer calls.
- Maintains accurate daily record in tracker.

**Requirements**:

- Minimum 2+ years’ experience of International Voice Process (BPO) in a high volume, fast paced environment.
- Strong customer service and tele calling skills.
- Experienced with Web Based Applications and Windows.
- Ability to manage sensitive and critical client information.
- Excellent verbal and written communication skills.
- Problem solving and decision-making skills.
- Superior closing skills.
- Ready to work in night shifts (Rotational)

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 2 years (preferred)
- Customer service: 2 years (preferred)

**Speak with the employer**
+91 8139898400



  • Kochi, India Lafare Business Solutions Full time

    Company Overview: Join LaFare Business Solutions (LBS), a leading outsourcing IT firm dedicated to providing exceptional customer service solutions to UK-based companies. At LBS, we prioritize effective communication and client satisfaction, seeking individuals with excellent English language skills to join our team as Customer Service Agents. Position...


  • Kochi, Kerala, India Aaradhya Decor Pvt Ltd Full time

    **JOB DESCRIPTION** - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet...


  • Kochi, India IBELL TOOLS Full time

    **Job Summary** Our growing retail business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual with fluent English and Hindi communication skill who can listen to customer service issues and then offer quick and accurate assistance to customers. **Responsibilities and Duties** -...


  • Kochi, India Daddybin Full time

    We are looking for a tele caller / Customer Service Associate for contributing to the sales of our company. You will be responsible for maintaining good customer relationships and closing the sales deal over calls. A successful telecaller representative must be excellent at communication and must have superior people skills. They should also be comfortable...


  • Kochi, India Neo Tokyo Full time

    Excellent people and communication skills - Quick and effective problem-solving skills - Great energy and infective enthusiasm - Organizational skills and attention to detail - Ability to work as a team player _and_ independently - Basic computer skills and familiarity with POS systems and customer service technology - Social media skills **Job Types**:...


  • Kochi, Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full time

    Responsibilities: Schedule appointments, meetings, and service visits for clients/customers. Liaise between clients/customers and service providers to ensure timely and satisfactory service delivery. Maintain accurate records of service requests, appointments, and client/customer interactions. Monitor service delivery progress and address any issues or...


  • Kochi, India Chris Johnson Business IT Solutions Full time

    **Roles & Responsibilities**: - Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers...


  • Kochi, Kerala, India Retail-Outsource Full time

    **Customer Service**: - Identify customer needs and recommend appropriate solutions. - Communicate with Amazon and eBay to resolve customer queries. - Manage customer expectations and ensure excellent store reputation and account health. - Write content for marketing products, advertisements, and promotional campaigns. - Ensure quality service...


  • Kochi, Kerala, India Retail-Outsource Full time

    **Data Management & Optimization**: - Build, optimize, and maintain eBay and Amazon listings according to best practices. - Structure and optimize data sheets from customers. - Ensure data integrity throughout the process from initial file reception to go-live date and ongoing maintenance. - Perform quality assurance checks on data prior to and...


  • Kochi, India Vemsa Biotech Pvt Ltd Full time

    **Experience 2-7 Years** We are looking to hire a persuasive and customer-oriented medical sales representative to persuade health care professionals to purchase our medical products. The medical sales representative’s responsibilities include identifying new opportunities to increase product sales, investigating and resolving customer complaints, and...