Dispatch Executive

**Dispatch Responsibilities**
- **Coordinating Transportation Needs**:

- Coordinate transportation needs of riders with available vehicles.
- Ensure timely dispatch of trip requests to drivers for on-time passenger pickup.
- **Adhering to Booking Policies**:

- Follow the rider booking policy and ensure compliance with established procedures.
- **Troubleshooting Driver Issues**:

- Act as a troubleshooter for driver-related problems.
- Monitor and update driver and vehicle locations in real time.
- **Managing Trips and On-Time Performance**:

- Monitor late trips and proactively reassign trips to maintain on-time performance.
- Assist passengers with trip changes or same-day ride requests.
- **Driver and Vehicle Monitoring**:

- Track the status of drivers and vehicles, including emergency situations.
- Schedule driver work hours, downtime, and lunch breaks.
- **Data Management and Reporting**:

- Summarize statistical data, including the number of rides provided by type, service hours, mileage, etc.
- Keep track of no-shows and maintain accurate records of vehicle maintenance.
- Provide timely and accurate reports to management as requested.
- **Vehicle Maintenance and Assignment**:

- Maintain accurate vehicle logs and assign vehicles to drivers as needed.
- Arrange for vehicle service and ensure affected drivers are informed.
- **Shift Coordination**:

- Create processes to ensure smooth service delivery and business sustainability.
- Ensure seamless information flow to keep all necessary parties informed from shift to shift.
- **Emergency Handling**:

- Remain calm during emergency situations and follow company procedures and policies.
- Handle emergency trip requests and adjust plans accordingly.
- **Other Duties**:

- Perform other duties as assigned to ensure smooth operations and service delivery.

**Required Knowledge and Skills**
- **Supervisory Experience**: Proven ability to mentor, train, and supervise a team.
- **Service Area Knowledge**: Good knowledge of the service area is essential.
- **Data Handling**: Ability to manage and analyze large amounts of data.
- **Calm Under Pressure**: Ability to remain calm during emergencies and follow established procedures.
- **Organizational Skills**: Strong organizational skills to manage schedules and maintain accurate records.
- **Listening and Empathy**: Good listening skills with an empathetic attitude toward customers and drivers.
- **People Skills**: Ability to work with diverse groups of people.
- **Sitting for Long Periods**: Comfortable with sitting for extended periods.
- **Typing and Proofreading**: Accurate typing skills with the ability to proofread and ensure accuracy.
- **Complex Software**: Ability to work with complex computer programs.
- **Company Support**: Exhibit strong support for the company’s policies and practices.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person