Account Support Representative, Customer Excellence

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
**Who we are**:
ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.
**Who we are looking for**:
**What you will do**:

- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Receive inbound calls from ACV customers.
- Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools.
- Perform outbound calls to ACV customers as needed to resolve issues.
- Document activities, strategies and efforts within Salesforce.
- Provide pre
- and post-sales support to customers to ensure consistent repeat business.
- Meet or exceed SLA’s to issue resolutions.
- Understand ACV policies and procedures.
- Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
- Present current ACV offerings, products, services and newest features to promote business.
- Communicate with business owners and decision makers in a professional and courteous manner.
- Meet or exceed all goals and KPIs set by management and the department.
- Perform additional duties as assigned.

**What you will need**:

- High School Diploma or equivalent required
- 2 years’ administrative or customer service experience
- Ability to read, write, speak, and understand English.
- A reliable self-starter who is capable of thriving in a fast paced and ever changing environment.
- Customer-first philosophy
- Resilience, problem-solver, action-oriented and a driver of results
- Experience supporting customers (customer service /retail) a plus.
- Team Player and adaptable

Please note that this will be supporting US business hours.
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
Data Processing Consent