Associate - Bids and Quotes Na

**The**Opportunity**:
Avantor is looking for an Associate for the Bids & Quotes NA team. It is an entry-level position. He/She is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

**What we’re looking for**

**Education**:Minimum of an Undergraduate/bachelor’s in science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation).

**Experience**:0-1 years of experience.

**Preferred Qualifications**:

- Practical Laboratory experience is preferred.
- Excellent Communication Skills with telephone etiquette. Preferably with customer service experience.
- Proficiency in Microsoft Office - MS Word and MS Excel
- Positive attitude towards work, team, learning and taking up initiatives/tasks.
- Customer centric approach, with ability to provide accurate information in user friendly manner to both technical and non-technical purchasers.
- Awareness of the sales process and a commercial understanding of the service
- Eye for details and accuracy of information supplied.
- Ability to comprehend the technical enquiry, analyze, probe to understand thecustomer requirement and ensure complete information before formulating a response.

**Competencies**:

- Analytical and Critical Thinking
- Collaboration & Teamwork
- Continual Improvement and Innovation
- Customer Focus
- Developing People
- Driving Results
- Adhere to Avantor’s policies, procedures, rules, and guidelines.
- Always uphold Avantor Culture and Values.

**How will you thrive and create an impact**:

- Provide Pre & Post sales assistance relating to our product range to customers
- via Hotline/Live Chat or E-Mail. To make the greatest use of technical expertise and experience, team members divide up incoming inquiries, but they also should have a readiness to broaden their knowledge and address a range of inquiries.
- Maximize opportunity to achieve sales by;
- Suggesting alternatives to unavailable products
- Providing technical information about Avantor product ranges
- Providing first line troubleshooting for equipment & instruments
- Up selling of products and services where possible
- Maintain a database of supplier product information, specifications, and certificates.
- Build relationship with sales staff and customer service associates to ensure continuity of service provided.
- Ability to produce results in a pressurized environment, within agreed service levels and the ability to follow through on all commitments.
- Mentor team members and lead small groups within the team.
- Perform Quality Audits & Checks.
- Involve in Product & Process training for new hires.
- Perform Root Cause Analysis on customer complaints and take necessary actions.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career.**Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

**3rd party non-solicitation policy**: