Email Support Executive

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**Location**: Vikhroli

**Qualification**: HSC/Graduate

**Experience**: Minimum 6 months of on-paper experience

**Work Schedule**: 5 days working, 2 rotational offs, 24/7 rotational shifts

**Key Responsibilities**:
Provide accurate and detailed information regarding travel queries, bookings, and related services.
- **Customer Support**:
Address customer concerns and issues with a focus on achieving high customer satisfaction.

Collaborate with other teams to ensure seamless customer experiences.
- **Service Excellence**:
Uphold the company's service standards by delivering high-quality support through written communication.

Strive to exceed customer expectations with every interaction.
- **Shift Flexibility**:
Adhere to a 24/7 rotational shift schedule, including weekends and holidays.

Manage workload efficiently to meet service level agreements.

**Qualifications**:

- HSC/Graduate qualification.
- Excellent written communication skills with a keen eye for detail.
- Ability to work in a 24/7 rotational shift environment.

**Benefits**:

- Competitive salary with additional shift allowances.
- Comprehensive training programs to enhance your skills in the travel industry.
- Opportunities for career growth within a dynamic and expanding organization.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location: In person

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