Customer Support Executive

3 days ago

Narhe Pune Maharashtra, India Esro Magica Full time

**Job Title: Customer Support Executive**

Company Name: ESRO MAGICA

Job Location: Navle Icon, near Navale Bride, Pune

Working Hours: 9 hours per day

**Salary**: 15,000-20,000 Per Month

, Permanent

**Company Description**:
Esro Magica is a leading organization in Pune that focuses on providing top-quality space and astronomy-related educational content. Our mission is to offer hands-on practical experiments to enhance the learning experience for our audience. We are dedicated to fostering curiosity and passion for space exploration.

**Role Description**:
**Key Responsibilities**:
1. Handle inbound calls to address customer inquiries.

2. Assist customers with queries about our programs and services.

3. Provide exceptional customer service and resolve issues promptly.

4. Maintain accurate records of customer interactions.

5. Follow up with customers to ensure satisfaction.

6. Collaborate with sales and marketing for feedback and service improvement.

7. Stay updated on space and astronomy education developments.

8. Achieve individual and team targets for customer satisfaction and call handling.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred.
- Experience in customer support or telecalling.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in customer support software and CRM systems.
- Passion for space and astronomy education is a plus.

**Skills**:

- Fluent in English and Hindi; additional languages are a plus.
- Strong listening skills and attention to detail.
- Ability to handle difficult customers professionally.
- Good organizational and multitasking abilities.
- Basic computer skills, including MS Office Suite.

How to Apply:
**Job Types**: Full-time, Fresher, Permanent

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Application Question(s):

- Are you comfortable working from our Narhe Location in Pune?
- Are you an immediate joiner?
- Are you comfortable with a salary of 15K- 18K Per Month?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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