Current jobs related to Customer Success Coach - New Delhi - Sensei Labs
-
Sales Coach
24 hours ago
Delhi, India Independent Online Coach Full time € 30,000 - € 50,000We're Hiring: Sales Coach (Full-Time, Remote)Location: Remote (Work from anywhere)Hours: Monday–Saturday | 10 AM – 8 PM IST (8 Hours flexible timings)Salary: ₹30,000-50,000/month + Performance BonusesAbout the RoleWe’re looking for a Sales Coach who can turn hesitant fitness & health coaches into confident, high-ticket closers.Your mission? To coach...
-
Business Coach
2 days ago
New Delhi South Ext-II, Delhi, Delhi, India Ishita Kaul Full timeBusiness Coach (Client Success + Sales) — Million Rupee Dietitian (MRD) **Location**: Remote (India) - **Type**: Full-time **Reports to**: Program Director (MRD) **Compensation**: Competitive base + performance incentives (OTE up to ₹5,00,000 within Year 1 for top performers) Why this role exists MRD helps dietitians, nutritionists, and health coaches...
-
Customer Success Associate
2 weeks ago
New Delhi, India Threadly Full timeThis is a remote position. Customer Success Associates are responsible for all things relating to helping our customers through the order process, and are part of the Customer Success Team. In our business, this means working externally with customers while working internally with marketing, sales, design, and fulfillment teams to help customers make their...
-
Customer Success Specialist
7 days ago
New Delhi, India Studium Full time € 3,00,000 - € 6,00,000Customer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: SaaS | EdTech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India’s most advanced accreditation intelligence...
-
Customer Success Specialist
6 days ago
New Delhi, India Studium Full timeCustomer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: SaaS | EdTech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India’s most advanced accreditation intelligence platform . We help...
-
Customer Success Specialist
4 days ago
New Delhi, India Studium Full timeCustomer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: SaaS | EdTech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India’s most advanced accreditation intelligence platform . We help...
-
Associate - Customer Success
1 week ago
New Delhi, India InstantPay Full timeA customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...
-
Customer Success Specialist
7 days ago
New Delhi, India Studium Full timeCustomer Success Specialist – Delhi NCRLocation: Delhi NCR (On-site; no WFH/hybrid option)Employment Type: Full-timeIndustry: SaaS | EdTech | Higher Education Quality AssuranceReports To: Head – Customer SuccessCTC - Rs. 3 Lacs to 6 LacsAbout StudiumStudium is India’s most advanced accreditation intelligence platform . We help universities and...
-
Customer success specialist
6 days ago
New Delhi, India Studium Full timeCustomer Success Specialist – Delhi NCR???? Location: Delhi NCR (On-site; no WFH/hybrid option)???? Employment Type: Full-time???? Industry: Saa S | Ed Tech | Higher Education Quality Assurance???? Reports To: Head – Customer SuccessCTC - Rs. 3 Lacs to 6 Lacs About StudiumStudium is India’s most advanced accreditation intelligence platform. We help...
-
Customer Success Specialist
6 days ago
New Delhi, India Studium Full timeCustomer Success Specialist – Delhi NCR Location: Delhi NCR (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: SaaS | EdTech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India’s most advanced accreditation intelligence platform. We help universities...
Customer Success Coach
2 weeks ago
Hey I'm Tara, I lead the Customer Success Team at Sensei Labs.
At Sensei Labs, we build smarter workplace solutions that people love. With a focus on fostering a world-class culture, we combine all the advantages of an agile start-up with the stability that comes with being backed by some of the country's top SaaS investors. Our team is a dynamic, diverse, and fun group. We're constantly growing and looking for the next team member to join us in building lasting success for our customers and for Sensei Labs.
This role will be remotely located in India.
**About this awesome role**:
We believe that our success is dependent on the value our customers derive from our products and the experience they have with them. As a Customer Success Coach - you:
- Love challenge and change, you're up for anything
- Are a great listener and expert problem solver with the ability to juggle many competing priorities at once
- Have an understanding of the web and how it works. You've not necessarily written and deployed your own JQuery-based, CSS-heavy responsive sites, but you're also not intimidated by the technology
- Are a successful relationship builder and demonstrate deep empathy for your customers and have an innate curiosity about driving success
- Have been told your are an amazing communicator and have excellent verbal and written skills
**Role and Responsibilities**
- Act as a trusted advisor with our customers to ensure account health and drive retention
- Collaborate with Strategy, Support, Technical and QA teams to help solve support issues promptly, with empathy and positivity
- Work with leadership to develop customer strategy, customer roadmaps and identify expansion, enhancement and retention opportunities
- Take responsibility and ownership and monitoring of financial health and customer health with an unwavering focus on value and keen attention to detail
- Actively monitor adoption statistics, survey results and qualitative data to inform your decisions and actions
- Plan for and lead Quarterly Business Reviews with participation from Leadership and the Director of Customer Success
- Understand your customers wants, needs, goals, usage habits & level of engagement and proactively course correct as needed
**Required Skills and Experience**:
- 5+ year of relevant experience in a customer-facing role, SaaS experience a plus
- Effective communicator both verbal and written
- Rise to the challenge when working under pressure
- Awesome interpersonal skills, able to quickly build external and internal relationships
- Analytical and problem solving skills - understanding of PowerBI or similar business intelligence tools is a bonus
**About **us
