
Captain
2 days ago
**Job Summary**:
The Restaurant Captain is responsible for supervising the service team, ensuring guest satisfaction, maintaining service standards, and smooth day-to-day restaurant operations. The role involves coordinating between guests and staff, handling complaints, training team members, and ensuring the highest level of hospitality.
**Key Responsibilities**:
- Supervise and guide service staff during restaurant operations.
- Ensure smooth guest service by coordinating between guests, kitchen, and service team.
- Greet guests, take orders, and oversee food & beverage service as per standards.
- Handle guest complaints professionally and escalate if required.
- Train, motivate, and monitor service staff to maintain service quality.
- Maintain cleanliness, hygiene, and ambience of the restaurant.
- Check table settings, dining area arrangements, and overall presentation.
- Ensure adherence to SOPs (Standard Operating Procedures) for service.
- Assist in inventory management, requisitions, and control of service equipment.
- Upsell food and beverage items to maximize revenue.
- Report daily operations, guest feedback, and staff performance to the Manager.
**Requirements**:
- Minimum 2-4 years of experience in Food & Beverage Service, preferably as a Captain or Team Leader.
- Diploma/Degree in Hotel Management or equivalent.
- Excellent communication and interpersonal skills.
- Strong leadership and team-handling ability.
- Knowledge of food & beverage service standards, wine, and menu presentation.
- Guest-oriented with problem-solving skills.
- Flexible to work in shifts, weekends, and holidays.
**Key Competencies**:
- Leadership & Team Management
- Guest Service Excellence
- Communication Skills
- Attention to Detail
- Problem Solving
- Time Management
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
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