Captain

1 week ago

Bandra Mumbai Maharashtra, India Forehotels.com Full time

**Location**: Oshiwara, BKC and Charni Road (Opera House)

**Benefits**: Service Charge, Tips and Food

**About the restaurant**

The restaurant is a vibrant and welcoming establishment known for its high-quality service and customer experience. We take pride in creating a friendly, efficient, and memorable dining atmosphere for all our guests.

**Responsibilities**:
As a Captain, you will:

- **Guest Management**: Welcome guests warmly, guide them to their tables, and ensure they have a pleasant dining experience.
- **Service Excellence**: Supervise and provide top-notch table service, ensuring guest satisfaction and resolving any issues promptly.
- **Team Leadership**: Lead and support the service staff, ensuring seamless coordination between kitchen and front-of-house teams.
- **Order Coordination**: Take orders accurately and ensure timely delivery of food and beverages.
- **Training and Development**: Assist in onboarding and training new staff members to maintain service standards.
- **Complaint Handling**: Address and resolve guest complaints or escalate them to management when necessary.
- **Operational Support**: Ensure cleanliness, hygiene, and smooth operation of the restaurant floor.

**Qualifications and Skills**
- Minimum **2-3 years** of experience in a similar role, preferably in the hospitality or F&B industry.
- Strong interpersonal and communication skills.
- Ability to lead a team and motivate staff effectively.
- Proficiency in managing customer interactions and complaints with professionalism.
- Familiarity with POS systems and order management.

**Perks and Benefits**
- Competitive salary package.
- Service charge and tip sharing.
- Complimentary meals during shifts.
- Free accommodation provided.
- Opportunity to grow within the company.

Pay: ₹23,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

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