
Mis Executive Customer Support Excutive
7 days ago
**Key Responsibilities**:
Policy Assistance:
- Assist customers in understanding and adding policies.
- Provide guidance and clarification on policy-related queries.
Technical Error Handling:
- Analyze technical errors and transfer them to the appropriate department for resolution.
Pharmaceutical Error Resolution:
- Address medication-related inquiries and concerns.
- Provide guidance on medication doubts and issues
Diagnosis Error Management:
- Handle location discrepancies and doctor availability issues.
- Process reimbursement requests efficiently.
Dashboard Maintenance:
- Develop and maintain weekly dashboards for reporting purposes.
- Microsoft Outlook and Excel:
Proficient in Microsoft Outlook for effective communication.
- Regular maintenance and advanced usage of Excel for data management and analysis.
Customer Query Handling:
- Ensure timely and accurate responses to customer inquiries.
**Qualifications and Skills**:
- Bachelor's degree in Business Administration, Information Systems, or related field.
- Proven experience in a similar role, preferably in the insurance or healthcare sector.
- Strong knowledge of company policies and procedures.
- Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
- Excellent analytical and problem-solving skills.
- Exceptional communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively.
- Customer-focused with a strong attention to detail.
**Additional Requirements**:
Pay: ₹11,859.31 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Data entry: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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