Java Support

6 days ago

Andhra Pradesh, India Virtusa Full time

Role 2 - DCS Non-Mobile Lead

Lead role requirement:
6+ yrs of total exp with 4+ yrs of Java exp and 2+ yrs lead role exp
Production support in 24x5 shift model
Location - Hyderabad

Minimum Qualifications:
Excellent Communication Skills (English Writing & Speaking) - Versant Score of greater than 60
6+ years coding/technical support experience in Java (SOAP/REST APIs,SQL, Unix/Linux
Bachelors/ masters degree in computer science
Sound knowledge of Google GSuite (Gmail & Drive)
should work in 24 x 5 support model

Preferred Qualifications:
Good to have knowledge on Google Ad Manager API (or/and) Google Analytics API (or/and) DBM API (or/and) DV360 API (or/and) Content API
Working knowledge of Google Spreadsheets
Good to have knowledge of.NET, Python, Perl, Ruby and PHP
Thorough understanding of the online advertising ecosystem
Prior experience on Google AD Manager product will be an added advantage.

Key Responsibilities:
Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
Manage the shift team meetings and review checkpoints as per the process guidelines
Support shift team for any technical and process related issues
Review L1 agents cases and provide suggestions/improvements
Respond to customer-reported issues in a timely manner, per service level agreements.
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff.
Timely and Valid escalations of issues to L2 Team.
Follow established support processes and procedures
Work effectively and manage team queue and bugs with mínimal supervision

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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