Java Dcs

ROLE 1 DCS Non-Mobile Agent

Scope includes answering technical questions, debugging and file bugs, writing code snippets to help developers with Application Programming Interface (API) troubleshooting

Minimum Qualification
Excellent Communication Skills (English Writing & Speaking)
4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs)SQL, Unix/Linux

Preferred Qualifications
Thorough understanding of the online advertising ecosystem
Prior experience on Google AD Manager product will be an added advantage.

**Required Skills**:
Core Java
REST API
Debugging/troubleshooting skills
Basic Database knowledge & SQL
Basic Linux knowledge
Oauth2.0(added Advantage)
HTML & CSS
Good communication and written skills

Key Responsibilities
Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
Respond to customer-reported issues in a timely manner, per service level agreements.
Communicate progress of resolution/status in a timely fashion, per service level agreements
Timely and Valid escalations of issues to L2 Team.
Follow established support processes and procedures
Work effectively and manage team queue and bugs with mínimal supervision

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.