Casino Vip Service Executive(Female)

1 day ago


Panaji, India Kish Hospitality Consultant Full time

Job Description:
As a Luxury Casino VIP Service Executive a

1. Managing and maintaining relationships with high-end casino customers to ensure a high level of customer satisfaction.

2. Providing personalized service to VIP guests, including arranging accommodations, transportation, dining, and entertainment.

3. Handling VIP inquiries and resolving any issues or complaints in a professional and timely manner.

4. Collaborating with other departments to ensure seamless coordination of services for VIP guests.

5. Monitoring VIP guest activity and preferences to anticipate their needs and provide exceptional service.

6. Implementing and maintaining VIP loyalty programs to foster long-term relationships with high-value customers.

7. Staying informed about the latest trends in luxury hospitality and gaming to enhance the VIP guest experience.

8. Working closely with the marketing team to promote VIP events and special promotions to attract and retain high-value customers.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hospitality industry: 3 years (required)
- Casino: 3 years (required)

**Language**:

- English (required)
- Hindi (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person


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