Guest Service Associate

1 week ago

Kochi, India IBIS Full time

**Job Description**:

- To provide courteous, professional, efficient and flexible service at all times following ibis standards.
- To perform all duties and tasks in the assigned place of work
- To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- To ensure that the place of work and surrounding area is kept clean and organized at all times.
- To monitor operating supplies and reduce spoilage and wastage
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

**Qualifications**:

- Prior experience with Luxury Hotel in the same capacity
- Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.
- Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

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