Guest Service Associate

6 days ago

Kochi, India ibis Kochi City Centre Full time

Job Description
- Attend daily briefings and takes on daily assigned tasks
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

**Qualifications**:

- Prior experience with Luxury Hotel in the same capacity
- Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.
- Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

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