Customer Service Representative

2 weeks ago

Malad Mumbai Maharashtra, India MGHR Full time

**Key Responsibilities**:

- Handle inbound and outbound customer calls related to banking products and services.
- Assist customers with queries related to account balances, transactions, payments, and statements.
- Resolve complaints, escalate complex issues when needed, and ensure first-call resolution.
- Maintain confidentiality of customer information as per banking compliance and security protocols.
- Meet performance targets including customer satisfaction, quality, and call handling metrics.
- Document all customer interactions accurately in the CRM system.
- Stay updated with banking products, services, and compliance regulations.

**Required Skills**:

- Excellent spoken and written English communication skills.
- Strong customer service orientation with patience and empathy.
- Ability to handle stress and multitask in a fast-paced environment.
- Basic knowledge of banking and financial terminology is a plus.
- Proficiency in using computers and CRM tools.

**Eligibility Criteria**:

- Minimum qualification: High School Diploma / Graduate (any stream).
- Willingness to work in night shifts and rotational weekly offs.
- Prior BPO experience preferred but not mandatory.

**Perks & Benefits**:

- Competitive salary and performance-based incentives
- Transport facility (one side)
- Health insurance and employee wellness programs
- Paid training and learning opportunities
- Great work culture and career growth prospects

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 9699410881

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