Supervisor, Quality

2 weeks ago

Pune, India PK Global Full time

Job Title:
Supervisor, Quality

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**. Role and key responsibilities**:

- Drive continuous improvement for Transaction Quality and Delivery
- Manage Transaction Quality & Client related Key Performance Indicators (KPIs)
- Evaluate effectiveness of transactional quality interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the process
- Drive Process control & Compliance in addition to managing the Audit SLAs
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Provide quality floor support, feedback, refreshers etc. via the teams aligned
- Ensure Knowledge consistency through calibrations, Quizzes
- Support the Quality and Compliance teams to perform various audits and follow-ups based on the observation highlighted.
- Manage process and refresher trainings for the accounts

**. Key Skills and knowledge**:

- Good Knowledge of the role
- Excellent communication skills
- Proficient in MS Office
- Analytical, Quantitative and data handling / data interpretation skills
- Good people management skills
- Presentation skills
- Ability to multi task
- Good working knowledge of Transaction Quality systems and tools
- High level of maturity to handle people including but not limited to client, stakeholders, peers etc

Educational qualification: Graduation

**Disclaimer:

- **

**Location**:
IND Pune - E-space condominium - PuneE

Language Requirements:
Time Type:
Full time
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