Sme

Job Title: SME
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

- To work in a team environment for various functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objective for the unit
- Responsible for the co-ordination of work carried out by the processors / authorisers and ensure accurate and seamless execution of assigned workflow
- Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines and manage personal development goals
- Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership

What will you be doing?
- Ensure daily Schedule Adheren
- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
- Adhere to quality control discipline, procedures and checks at all times
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
- Ensure SLA and Controls Adherence
- Answer queries raised by the Client & Stakeholders
- Take escalated calls and return the calls when a message is taken
- Manage escalations and loop operations managers in all circumstances
- Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients

What we’re looking for:
Skills/Competencies
- Familiar with Operating Systems (Windows)
- MS Office Application Suite (Preferably Word, Excel & PowerPoint)
- Excellent verbal and written communication skills
- Technical skills (Excel macros, MS sharepoint, SQL, Teradata etc.)
- Knowledge/experience of one or more RPA technologies (eg. UI path, Automation Anywhere and Blue Prism)

Skills that will help you in the role:

- Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
- Escalation handling ability
- Technical systems and procedure training experience
- Workflow time management experience

Education
- Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.)

Experience
- 3-5 years of relevant experience
- At least 7-8 years of total experience
- Excellent track record during past work experience
- Knowledge of related risk and audits

Where will you be working?
Noida

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.