IT Technician

**Location**: Mohali | **Shift**: Night Join as a **Desktop Support Technician** to help users with PC issues remotely using tools like AnyDesk or TeamViewer. **Key Responsibilities**: - Assist in resolving driver errors, software crashes, and blue screen errors. - Perform system tune-ups and malware scans remotely. - Offer and upsell premium diagnostic...

**Location**: Mohali | **Shift**: Night As a **Device Support Technician**, you'll support customers with external device setups like printers, webcams, keyboards, and USB devices. **Key Responsibilities**: - Walk users through driver installation and configuration. - Troubleshoot connectivity or malfunction issues. - Recommend add-on services where...

**Location**: Mohali | **Shift**: Night Join as a **Desktop Support Technician** to help users with PC issues remotely using tools like AnyDesk or TeamViewer. **Key Responsibilities**: - Assist in resolving driver errors, software crashes, and blue screen errors. - Perform system tune-ups and malware scans remotely. - Offer and upsell premium diagnostic...

**Location**: Mohali, India** **Shift**: Night (US Process)** **We are seeking Network Support Technicians to assist users in troubleshooting routers, extenders, and basic home networking issues.** **Key Responsibilities**: - Guide users through router installation and configuration.** **- Resolve issues related to poor connectivity, IP settings, and...

The Help Desk Technician is the first point of contact for end-users experiencing technical difficulties. You will monitor and manage the helpdesk ticketing system, prioritize and resolve tickets promptly, and escalate complex issues as necessary. Key duties include supporting software installations, hardware setup, basic network troubleshooting, and...

**Location**: Mohali** **Shift**: Night** **Key Responsibilities**: - Provide first-level resolution or escalate issues to Tier 2 support if necessary.** **- Update case logs and provide estimated resolution times to users.** **- Recommend standard support plans based on user needs.** **Requirements**: - Strong communication and call-handling...

**Location**: Mohali, India** **Shift**: Night **Key Responsibilities**: - Address client requests related to desktop setup, operating system issues, and connectivity problems. - Maintain high standards for ticket resolution and client service. **Requirements**: - Previous experience supporting enterprise clients. - Strong English communication...

**Key Responsibilities**: - Assist users with troubleshooting hardware, software, and connectivity issues. - Install, configure, and update software and operating systems. - Maintain documentation of issues and solutions for future reference. - Escalate complex issues to senior IT staff when necessary. **Requirements**: - Basic knowledge of computer...