Customer Success Representative
4 days ago
**Office Location : - Bandra Hill Road (Mumbai)**
**Work location:
- Bandra Hill Road (Mumbai)**
**Shift time:
- Day Shift**
**Day offs:
- Rotational off**
**CTC:
- 2.75 LPA to 3.50 LPA**
**Call HR:
- Romeet - 9820010059**
**Requirements**:
- 2+ years of proven experience in client support/service.
- A proven track record of managing clients with contractual timelines and scope.
- Strong problem-solving and analytical skills with high attention to detail, and excellent time management.
- Understanding of networking, internet, communication concepts, and complex software systems.
- Good skills in Microsoft Excel.
- Proven ability to develop effective working relationships with both local stakeholders including the capabilities to negotiate, develop rapport and establish trust.
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
- Educated to degree level, an advanced degree is a plus.
- Excellent written and verbal communication in English.
**Role**:
- Maintain expert knowledge of Jugyah’s products and services, features, benefits, serve as a resource to team members, and act as a consultant to the client.
- Regularly follow up internally and externally for all outstanding client queries and requests.
- Meet required service levels for the process.
- Demonstrate and promote strong client advocacy.
- Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary.
**Job Category**:Customer Success Representative**Job Type**:Full Time**Job Location**:Mumbai
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