Customer Success Representative

6 days ago

Mumbai, India Rapsys Technologies Full time

**Office Location : - Bandra Hill Road (Mumbai)**

**Work location:

- Bandra Hill Road (Mumbai)**

**Shift time:

- Day Shift**

**Day offs:

- Rotational off**

**CTC:

- 2.75 LPA to 3.50 LPA**

**Call HR:

- Romeet - 9820010059**

**Requirements**:

- 2+ years of proven experience in client support/service.
- A proven track record of managing clients with contractual timelines and scope.
- Strong problem-solving and analytical skills with high attention to detail, and excellent time management.
- Understanding of networking, internet, communication concepts, and complex software systems.
- Good skills in Microsoft Excel.
- Proven ability to develop effective working relationships with both local stakeholders including the capabilities to negotiate, develop rapport and establish trust.
- Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
- Educated to degree level, an advanced degree is a plus.
- Excellent written and verbal communication in English.

**Role**:

- Maintain expert knowledge of Jugyah’s products and services, features, benefits, serve as a resource to team members, and act as a consultant to the client.
- Regularly follow up internally and externally for all outstanding client queries and requests.
- Meet required service levels for the process.
- Demonstrate and promote strong client advocacy.
- Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary.

**Job Category**:Customer Success Representative**Job Type**:Full Time**Job Location**:Mumbai

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