Sales Executive

2 weeks ago

Kukatpally Hyderabad Telangana, India mTouch Labs Full time

**Job Title**: Sales Executive
**Experience**: 2+ Years
**Location**: Hyderabad

**Job Type**: Full-Time
**Work Mode**: Work from Office

**Key Responsibilities**:

- Assist customers with order placements, tracking, product inquiries, returns, and refunds.
- Troubleshoot and resolve customer complaints or issues with empathy and professionalism.
- Document all customer interactions in CRM tools accurately.
- Collaborate with the fulfillment and tech teams to ensure smooth customer experience.
- Stay updated on Shopify platform features and product catalog changes.
- Identify recurring issues and report them to the concerned team for process improvements.

**Required Skills**:

- Minimum 2 years of experience in a call center or customer support role.
- Familiarity with **Shopify based eCommerce platform**, order processing, and basic backend operations.
- Excellent communication skills in English (verbal and written).
- Problem-solving skills with a customer-first attitude.
- Ability to work in a fast-paced and team-oriented environment.

**Preferred Qualifications**:

- Bachelor's degree or equivalent.
- Prior experience with eCommerce or Shopify-based businesses.
- Knowledge of basic product returns, shipping processes, and online customer care protocols.

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)

Work Location: In person

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