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Saas Support Executive

2 weeks ago

Noida Uttar Pradesh, India Ocean Techventures Pvt. Ltd. Full time

**Job Description: (US Shift, 2 Years Experience)**

We are seeking a skilled SaaS Support Executive to join our team and provide top-notch technical support for our SaaS products. This role is specifically for the US process, requiring availability during US timings.

**Responsibilities**:

- Assist with configurations, installations, upgrades, and train customers.
- Collaborate internally to resolve complex issues and document interactions.
- Stay updated on product knowledge and industry trends.

**Requirements & skills**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Atleast 2 years of SaaS support experience.
- Strong understanding of SaaS and cloud technologies.
- American accent and excellent communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.

Proven track record of delivering high-quality customer support.

SaaS, Customer Support, Voice Process, Chat Process, US Shift, IT Support

Pay: ₹350,000.00 - ₹500,000.00 per year

Schedule:

- Monday to Friday
- Night shift
- US shift

Application Question(s):

- Are you currently in Noida?

Work Location: In person

**Speak with the employer**
+91 9810959790