Servicenow - HRsd

3 days ago

India Zensar Technologies Full time

Job Summary:

- ____________________
Key Responsibilities:

- Lead the migration of legacy Portal to the new Employee Center Pro.
- Design and implement custom pages and widgets tailored to requirements.
- Migrate existing categories, catalogs, and knowledge articles to new taxonomies and topic structures for improved discoverability and user experience.
- Configure and deploy Employee Relations module, ensuring secure and compliant handling of sensitive cases.
- Automate HR activities and case management using Now Assist features such as Case Summarization and Predictive Intelligence.
- Create and manage custom flows using Flow Designer for HR catalogs and Employee Relations workflows.
- ____________________
Required Skills & Experience:

- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role.
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist.
- Proven expertise in portal development, widget customization, and taxonomy design.
- Experience in data migration, content structuring, and knowledge management.
- ____________________
Preferred Qualifications:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - HRSD
- Experience with Predictive Intelligence, Virtual Agent, and Performance Analytics is a plus.
- Strong communication and stakeholder management skills.
- ____________________
Soft Skills:

- Strategic thinker with a solution-oriented mindset.
- Excellent collaboration and leadership abilities.
- Strong documentation and presentation skills.

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