Customer Service Advisor

1 week ago

India Sefton Council Full time

**Employer**: Sefton Metropolitan Borough Council
- **Salary**: Grade E, SCP 7-11, Salary £24,294 - £25,979 Pro Rata (pay award pending)
- **Location**: Agile Working (office attendance in Bootle, Merseyside is required)
- **Contract**: Permanent
- **Working Pattern**: Part Time
- **Hours**: 21 hours per week.
- **DBS Check**: Yes
- **Closing Date**: 17/10/2024 at 23:59
- **Reference**: CR/24/294177

**Customer Services**

**Contact Centre Advisor**

Employer: Sefton Metropolitan Borough Council

**Salary**: Grade E - SCP 7-11 (£24,294 - £25,979) Pro Rata per annum and pay award pending

Location: Agile working/office attendance in Bootle is required

Contract: Permanent

Hours: Part time 21 hours

DBS Checked: Yes

An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.

Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.

Do you have strong customer service experience within a fast-paced Contact Centre environment and are you comfortable and confident with managing a demanding and varied workload?

**Equal Opportunities**:
**EQUAL OPPORTUNITIES**

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

**GUARANTEED INTERVIEW SCHEME**

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

**How to apply**:
Please note, we do not accept CV’s (unless specified on the advert).

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