Customer Service Advisor

2 weeks ago

India Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Booking

**Job Description**:
**Customer Service Advisor (French speaker)**

**About the company**

From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
- Own It
- Learn Forever
- Succeed Together
- Do the Right Thing
- Think Customer First

**What you’ll be doing**:

- Developing fantastic product knowledge to help resolve customer queries.
- Most importantly, always ensuring a high level of customer service that’ll make anyone smile.

**What you need to do it**:

- Have a real passion for customer service.
- Written and verbal fluency in French and English.
- A natural empathy and excellent listening skills.
- You’ll be reliable, resilient and organised.
- You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
- You’ll have a positive, motivated mindset that’ll help you deal with some tricky customer problems.

**Benefits**
- 25 vacation days (rising to 28) to go exploring
- Generous accommodation discount, so you can explore for less
- Pension with up to 10% matched company contribution
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Competitive maternity/paternity/adoption leave
- Flexible working, including working from home
- Wellbeing focus
- Mental health first-aiders and free support
- Comfortable Monday to Friday shifts within office hours

**Pre-**Employment** **Screening**:

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