International Voice Associate

7 days ago

Mohali Punjab, India KV Group Full time

_**Fresh graduates who possess exceptional and excellent communication skills are welcome to apply.**_
- **International Logistic Process**:

- **Excellent Communication Skills Required**:

- **Lucrative Incentives**:

- **Training will be provided**:

- **5 Days working**:

- **Inbound Process**

**Responsibilities**:

- Contact potential or existing customers to inform them about services using scripts.
- Handle inbound calls from potential customers interested in our services.
- Provide detailed information about our products or services, addressing any questions or concerns the customer may have.
- Understand customer needs and recommend the most suitable services to meet those needs.
- Effectively communicate the features, advantages, and benefits of our offerings to potential customers.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Negotiate pricing, terms, and agreements with clients to close sales and achieve revenue targets.
- Enter and update customer information in the database.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Prepare and submit accurate sales reports, forecasts, and other documentation as required by management.
- Utilize persuasive selling techniques to convert inquiries into sales.
- Conduct product demonstrations and presentations to showcase the features, benefits, and value proposition of our Services.
- Develop a deep understanding of our services and effectively communicate their value propositions to clients.

**Requirements**:

- Proven experience in a sales/customer service role is a Plus.
- Proven track record of successfully meeting sales quota over the phone.
- Goal-oriented mindset with a drive to achieve and exceed sales targets
- Ability to learn about services and describe/explain them to prospects.
- **Excellent knowledge of English.**:

- Flexibility to work in shifts, including late nights and weekends.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- **Excellent communication and interpersonal skills**.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,500.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- International voice process: 1 year (preferred)

**Location**:

- Mohali, Punjab (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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