Cse - Us Telecom Blended

2 weeks ago

Delhi Delhi, India Helpmate solution Full time

Job Title: Customer Support Executive - Go Magenta US Telecom Blended Process

Location: Noida (Work from Office)

**Job Type**: Full-Time

Shift Timing: Rotational Shifts with Rotational Offs (5 days a week)

Job Overview

iEnergizer is hiring dynamic professionals for its _Go Magenta US Telecom Blended Process_. This role involves handling both chat (70%) and voice (30%) interactions for international customers, ensuring excellent service delivery.

Key Responsibilities
- Handle customer queries and concerns effectively through chat and voice support.
- Provide accurate information about products and services to customers.
- Resolve issues promptly, ensuring customer satisfaction.
- Maintain and update customer records as per process requirements.
- Achieve key performance metrics, including response time and quality standards.
- Collaborate with team members to enhance service delivery and customer experience.

**Required Skills**:

- Excellent communication skills (spoken and written English).
- Strong interpersonal and problem-solving skills.
- Ability to manage and resolve customer queries efficiently.
- Strong typing speed with accuracy (for chat-based tasks).

**Qualifications**:

- Minimum educational qualification: Undergraduate or Graduate.
- Experience:

- More than 1 year of experience is preferred.

Compensation
- For more than 1 year of experience: ₹45,000 CTC (₹38,600 in-hand).
- For 6 months to 1 year of experience: ₹40,000 CTC (₹33,600 in-hand).
- Excellent incentive structure based on performance.

Additional Details
- No cab facility available.
- Age limit: Up to 35 years.
- Immediate joiners preferred.

Why Join Us?
- Opportunity to work in a premium international process.
- Attractive salary and incentives.
- Professional work environment and career growth opportunities.

Team HR

Helpmate

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- your age ?

**Experience**:

- International voice process: 1 year (preferred)
- Customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9582010918

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