Frontline Representative

Application Deadline:
- Workplace: Onsite Position- Location: Chennai, IN, 600097- Contract Type: Full-Time- Working Hours: 42- Employment Type: RegularAre you excited about technical matters and enjoy having close contact with customers? Are you eager to join a professional sales team that collaborates with other departments to exceed customer expectations within the industrial segment?

The **Frontline Representative** will be an integral part of the Middle Office Department and the main role is to provide timely customer support to ensure utmost customer satisfaction and finally customer delight. He/She has to carry out order management and delivery in an efficient and effective manner to fulfill the organization’s requirements.

**What is the job about?**
- Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;
- Identify sales opportunity from new customer and generate leads to external sales
- Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.
- Collect product knowledge and share to the team
- Convert clean orders into Sales Order in SAP(SO) & owner of extranet process.
- Complete Contract review for high value orders & the orders to be booked after compliance to Pricing policy and Approvals.
- Initiate part code creation for non-standard material to ensure timely order booking of direct orders.
- Ensure order acknowledgements/delivery confirmation sent to the customers within agreed time lines.
- Liaise with External customers/Internal customer on delivery schedule/Inspection/any special requirement/change notifications and send out pre-alert information/report to ensure timely order execution.
- Review order status and regularly update sales management about daily/monthly sales and open orders status
- Implement Grundfos Pricing Policy and effective monitor Aged orders, Storage Charges & Cancellation request.
- Provide pre-order support in terms of delivery/material support for customers/sales engineers
- Implement and review department KPI

**What’s in it for you?**
- Bachelor’s Degree in Engineering with minimum of 3-5 years’ work experience in “Order Execution/Quotations/Customer Support” preferably from Engineering Industry
- Good in english communication
- Knowledge in SAP- CRM is preferable

**Do you want to learn more**

This position is based out of **_Chennai_**. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.