Helpdesk - Service Desk Associate Technician

7 days ago

Hyderabad Telangana, India TTEC Full time

Helpdesk - Service Desk Associate Technician
What you’ll be doing:
This is an mid-level position into the information technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.

What you’ll bring to us:
Follow stepped procedures for a variety of repetitive situations.

Ability to support users remotely

Experience with VIP Support

Perform administrative functions and inventory control as required.

Monitor trouble tickets system and respond to all trouble reports within established goals.

Keep the Seniors Technician informed of all changes, hardware and software failures, and operational issues.

What skills you’ll need:
4 - 5 years in windows, hardware and software setup, installation, configuration, troubleshooting, and maintenance.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows environment

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot technical issues with VPN, MS Office, BSOD, OS Installation, Tooling, system management components

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Ability to learn and integrate new technologies in a fast-paced environment

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to appropriate internal teams

Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.

Strong customer focus and positive attitude will be necessary for success.

Must be able to work well unsupervised and as part of a cohesive team.

Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights & weekends.

**Employment Requirements**: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

**Primary Location**: : India-Telangana-Hyderabad

  • Helpdesk - Service Desk Associate Technician

    7 days ago

    Hyderabad, India TTEC Full time

    Helpdesk - Service Desk Associate Technician **Helpdesk - Service Desk Associate Technician**: **Employment Requirements**: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation...

  • IT Helpdesk Associate

    1 week ago

    Hyderabad, India Envoy Global, Inc. Full time

    Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. ***Immediate Joiners Preferred** **As our IT Helpdesk Associate, you will be required to**: - Provide Tier 1 and II...

  • Helpdesk Associate

    1 week ago

    Hyderabad, India NTT DATA Full time

    **Req ID**: 183561 We are currently seeking a Helpdesk Associate to join our team in Hyderabad, Telangana (IN-TG), India (IN). Very fluent in English - written and spoken - to be able and flexible to work 24X7 Minimum 2 years' Service Desk Experience **About NTT DATA Services** **NTT DATA Services is an equal opportunity employer and considers all...

  • Service Desk Dispatcher

    7 days ago

    Hyderabad, Telangana, India Base8 Inc Full time

    **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and **Cure8**, brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...

  • Service Desk Technician

    7 days ago

    Hyderabad, Telangana, India Experian Full time

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Service Desk Technician

    7 days ago

    Hyderabad, Telangana, India Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...

  • Desktop Support Associate Technician

    2 weeks ago

    Hyderabad, India TTEC Full time

    Desktop Support Associate Technician **Introduction**: - When everything's connected, how we connect is everything... and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk - Service Desk Associate Technician. - At TTEC, we help global brands provide a great experience to their...

  • Desktop Support Associate Technician

    1 week ago

    Hyderabad, India TTEC Full time

    Desktop Support Associate Technician **Introduction**: - When everything's connected, how we connect is everything... and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Helpdesk - Service Desk Associate Technician. - At TTEC, we help global brands provide a great experience to their...

  • Service Desk Technician L1

    6 days ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • Service Desk L1 Technician

    1 week ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...