IT Helpdesk Associate

1 week ago


Hyderabad, India Envoy Global, Inc. Full time

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

***Immediate Joiners Preferred**

**As our IT Helpdesk Associate, you will be required to**:

- Provide Tier 1 and II level support for laptops, desktops, cell phones, and other technical equipment in a professional and timely manner
- Support On-Premise and fully remote users
- Respond to help desk tickets and efficiently prioritize proper responses to solve technology-related issues to meet service level agreements (SLA)
- Install, configure, and update software and operating systems on workstations and devices
- Configure and troubleshoot computer, network, and software issues
- Provide computer training for new hires
- Participate in reoccurring status meetings with the Envoy Global helpdesk team
- Write and update internal documentation as well as user training manuals
- Maintain inventory of all equipment, software, and licenses
- **1 - 3 years IT helpdesk experience**, specifically in a **Microsoft Windows environment**:

- Intermediate working knowledge of Active Directory and Azure Active Directory
- **CompTIA A+, or Microsoft certifications**:

- Working knowledge of DNS, DHCP, TCP/IP, VPN
- Excellent communication skills as well as maintaining a customer-oriented focus
- Associate's Degree in Computer Science/Engineering/related field



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