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Locuz Enterprise Solutions Ltd noc

2 weeks ago

Madhapur Hyderabad Telangana, India Locuz Enterprise Solutions Full time

**Microsoft Windows Management & AD**
**L1 Deliverables**:

- CPU, Memory monitoring
- Disk management - creating partitions for the different types of servers
- Disk space management for OS partition(s)
- System Log file management
- User account management
- Incident and Request Services monitoring
- Request Fulfilment Management

*
L2 Deliverables: *
- Review of daily/weekly/monthly checklist
- Event log analysis at regular interval for maintaining the integrity of servers
- Repeat Incident / Alert Analysis
- Managing / reconfiguring of DHCP scopes and reservations
- Managing / reconfiguring of DNS
- System State backup
- Managing / reconfiguring terminal services, cluster services, file servers
- Necessary support for restoration or drill
- Preparation of MIR for Major Incidents
- Reinstallations raise due to incidents
- Vendor coordination
- Incident / Request Fulfilment / Change management

*
L3 Deliverables: *
- Preparation of RCA for Major Incidents
- Repeat Incident / Alert Analysis
- Performance tuning suggest by OEM
- Updation and maintenance of Availability, Capacity management
- Continual Service Improvement Planning and executions
- Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope)
- Maintaining and updation of Infra AS IS / Infra Documents
- Incident / Problem / Change management

*
Active Directory Deliverables*
**L1 Deliverables**:

- Creation / Deletion / Modification of User ID, Group ID, Contacts
- Password Changes
- Monitoring of the Active Directory Services
- Incident / Request Fulfilment / Change management

*
L2 Deliverables: *
- Maintaining Active Directory, DHCP, DNS, Group Policy
- Active Directory management
- AD Replication management
- Group policy management
- Incident / Request Fulfilment / Change management
- Backup of Active Directory & Restore Active Directory.

*
L3 Deliverables: *
- Maintaining and reconfiguring Active Directory services
- Preparation of RCA for Major Incidents
- Repeat Incident / Alert Analysis
- Performance tuning suggest by OEM
- Updation and maintenance of Availability, Capacity management
- Continual Service Improvement Planning and executions
- Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope)
- Maintaining and updation of Infra AS IS / Infra Documents
- Incident / Problem / Change management
- Timely Upgrade TO the latest Version / Firmware.

*
Exclusions: *
- Supported OS are Windows Server 2008/R2, Windows Server 2012/R2, Windows Server 2016, Windows Server 2019, Any other version will be out of scope