NOC Presales

Job Description

- Experience in understanding ITIL, ITOM tools & fundamentals
- Experience in knowledge of ISMS
- Experience with 5+ years in IT services / RIMS, including pre-sales
- Experience in deep understanding of IT infrastructure and the challenges faced by enterprises and IT practitioners in managing their increasingly complex IT infrastructure and navigating dynamics within IT organizations
- Experience in deep understanding of current IT sourcing models
- Experience in Pre Sales/Solution Design and/or Service Delivery with IT Infrastructure Services
- Experience with at least 5+ years in professional services/alliances/solution engineering/consulting/technical sales with expertise in architecting and deploying solutions, and rolling out new technology and solution initiatives
- Experience in facilitating and conducting webinars and presentations to customers, including conceptual design and whiteboard sessions
- Experience in interacting effectively with senior business managers
- Experience in building solutions, and tailoring proposals or presentations for given scenarios
- Experience with strong customer engagement background and expertise
- Experience in playing the role of trusted advisor for customers or partners
- Experience with excellent articulateness & interpersonal skills
- Analyze IT Infrastructure Services requirements for customers and design appropriate cost-effective services Model
- Solutions/Service Design dealing with all components of an IT Infrastructure, Transition & Transformation (Technology & Services)
- Evaluate, recommend, architect and implement Services solutions to enhance the IT Infrastructure Services.
- Build solution documents, effort estimates.
- Participate and team up with sales, delivery to provide complete solutions to customers.
- Responsible to build and propose transformational services to customers, identify triggers, Identify key IT Infrastructure issues which impact the business and make recommendations to customers.
- Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.
- Map competition and develop appropriate winning sales strategies, often in conjunction with Field Sales Team.
- Assist the sales group with (RFX) requests for quotes, information, bids, proposals and statements of work.
- Create, maintain and publish a set of written procedures and best practices for the delivery of pre and post sales services to customers.
- Present technical briefings to executives.
- Work with Business Development Managers and/or Account Executives and other individuals within the sales group to maximize revenue potential by equipping them with the relevant material (RFP/RFI/RFQ responses, Solutions, etc.)
- Support customer acquisition, conversion and retention targets