Operations Executive
1 week ago
**Key Responsibilities**:
- **Monitor Fraudulent Transactions**: Assist in tracking suspicious user activities and fraudulent transactions on gaming platforms to ensure security and integrity.
- **Manage Withdrawals**: Oversee user withdrawals, ensuring timely processing and compliance with company policies.
- **Admin Panel & CRM Management**: Use the Admin Panel and CRM to manage user data, resolve operational issues, and support customer requests.
- **Create Tournaments & Contests**: Help in designing and launching new tournaments and contests on the platform, including configuration and scheduling.
- **Data Analysis**: Analyze operational data to generate insights, identify inefficiencies, and suggest process improvements.
- **Excel Expertise**: Use Excel to manage data, create reports, and conduct operational analyses. Strong skills in data manipulation, pivot tables, and formulas are essential.
- **Reporting & Documentation**: Maintain accurate records of all operational activities, create reports, and document workflows for future reference.
- **Collaborate Across Teams**: Work closely with other departments to address operational issues and ensure smooth execution of campaigns and product launches.
- **Process Improvement**: Assist the senior operations team in identifying and implementing process improvements to optimize performance.
**Key Skills and Experience Required**:
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- **Strong Excel skills** (pivot tables, formulas, data visualization).
- Ability to monitor, detect, and report suspicious activities (fraud detection).
- Analytical mindset with an eye for detail.
- Excellent problem-solving skills and quick decision-making ability.
- Basic understanding of CRM tools and admin panel functionalities.
- Willing to work in cross-department roles when required and bring out-of-box thinking to solve operational challenges
- Strong communication and teamwork skills.
- Interest or passion for gaming is an added advantage.
Work Location: In person
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